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Service desk

Answer every report, and keep the reporter in the loop.

Reply to the reporter by email or in the Odoo chatter, talk with your team in internal notes, and attach the files that explain the fix.

What it does

  1. 01

    Reply to reporter by email, or Internal note with @mentions for your team.

  2. 02

    The thread in the Odoo chatter, and My reports for each reporter.

  3. 03

    Saved replies, followers and merged duplicates on paid plans; response targets and the service desk report from Team.

Plan
Every plan, Free included
Works with
  • JavaScript
  • React
  • Vue
  • Next.js
  • iOS
  • Android
  • Flutter
  • React Native
  • Odoo

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Every error, from every stack, down to the line that broke.

Thousands of crashes become one issue per cause, mapped back to the file and line in your own code, with the release and the steps that led there.

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Events

Every event, as it arrived.

The full stream behind your issues, newest first, with the complete payload of each event.

Every plan, Free included

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Logs

Your logs, next to the errors they explain.

Send logs from the Node.js SDK or any OpenTelemetry exporter, then search them in the same place as your issues and traces.

Every plan, Free included

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Your next bug is already on its way.

Start on the Free plan. Add the SDK, the report button or the Odoo module, and your next bug arrives with the code that broke.